Dubai Transfers

Terms and conditions

Last updated: 5 October 2026

Dubai Transfers is a trading name of NWP Travel and Tourism L.L.C-FZ, a free zone company licensed by Meydan Free Zone, Dubai, United Arab Emirates. These terms cover using dubaitransfers.ae and booking a transfer with us. If a translation of this page differs from the English, the English version prevails.

1. Who we are and what we do

Dubai Transfers arranges private airport transfers and chauffeur journeys in Dubai and the northern emirates. The company does not own vehicles. Journeys are carried out by licensed third-party operators and chauffeurs that the company engages, and the company is responsible to you for arranging them as described here. Experience Dubai, NWP Travel and nwp.ae are other brands of the same company; a booking made on another brand's site is covered by that site's terms.

2. Using this website

Use the site only to find a price, to make a genuine booking or to contact us.
Do not try to break, overload or probe the site, scrape it automatically, or use it to send false bookings.
Do not enter anyone else's details unless you are booking for them and they know.
We may refuse, suspend or cancel a booking if these rules are broken, and we refund anything you paid for a journey we then do not run.

3. Prices and payment

The fare you see before you book is the fare you pay. It includes Salik tolls and airport parking. Only a change you ask for can move it: a different destination, an extra stop (AED 25 each) or waiting beyond the free window, each at a rate shown to you first.
Fares are set in UAE dirhams (AED). The site may show them in another currency, using the day's exchange rates, as a guide. Your card is charged in AED, and your card issuer may apply its own rate or fee.
You pay by card, securely, through our payment provider Stripe. Once your driver is confirmed we send you a secure payment link. There is no deposit, and nothing is due until the driver is confirmed. If you prefer, you can pay straight away from the window that opens after you send a booking; if we cannot confirm a driver for a journey you have paid for, you get a full refund. Your card number is entered on Stripe's page and never reaches us.
Our server checks the amount against the fare engine before it asks Stripe for payment, so the amount charged is always the fare for the journeys in your booking.
Pay in Parts, once it opens, has its own rules at Pay in Parts terms, which apply to a booking paid that way.

4. How a booking is made

Pricing a journey on the site is not a booking. A booking starts when you send us your details by WhatsApp or email.
The booking is confirmed when we confirm a driver to you in writing. Until then we may decline it, for example if no driver is available, and you owe nothing.
You are responsible for the accuracy of what you give us: names, mobile number, addresses, date and time, flight number, passengers and luggage. A fare may need to change if they turn out to be wrong.

5. Your journey

At DXB and DWC your chauffeur meets you with a name sign. Waiting is free for 60 minutes after your actual landing time. Waiting beyond that is charged at the published rate, which we tell you first.
If your flight is moved, tell us and we move the pickup; the fare does not change.
Vehicle categories show seats and luggage space. Tell us about large luggage, child seats or special needs when you book. Where a car is shown as "or similar", you get that class of car.
Seat belts must be worn. Chauffeurs may refuse a journey for unsafe or unlawful conduct, or if the party is larger than the booked vehicle, and the fare is then not refunded.
Cancellations, changes and refunds are set out in the Cancellation and refund policy.

6. Our responsibility

We will carry out your journey with reasonable care and skill, and arrange a replacement vehicle if one fails.
Nothing in these terms limits liability that UAE law does not allow to be limited, including for death or personal injury caused by negligence and for fraud.
Subject to that, we are not liable for loss caused by events outside our control, such as severe weather, road closures, airport or airspace disruption, or for indirect loss such as a missed connection or event. Our liability for any one booking is limited to the amount you paid for it.
Please check your belongings before leaving the vehicle. If something is left behind, tell us and we will help to recover it.

7. Accessibility

We want the site to be usable by everyone. It works with a keyboard and screen readers, offers light and dark modes and 12 languages, and has a visible focus outline. It has not been through a formal accessibility audit, and some parts may fall short. If something blocks you, tell us on WhatsApp or by email and we will make the booking for you and fix the problem. If you need a wheelchair-accessible vehicle or other help, ask before you book; availability depends on the operators we can engage.

8. Your data

How we use personal data is in the Privacy policy, and what the site stores in your browser is in the Cookie policy.

9. Changes to these terms

We may update these terms. The date at the top shows when they last changed. A booking is covered by the terms in force when it was confirmed.

10. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. Please contact us first; most problems can be settled quickly.

Contact

WhatsApp: +971 50 361 0947. Email: trade@nwp.ae. Please quote your booking reference. The company is NWP Travel and Tourism L.L.C-FZ, a free zone company licensed by Meydan Free Zone, Dubai, United Arab Emirates.