Dubai Transfers

Cancellation and refund policy

Last updated: 5 October 2026

Dubai Transfers is a trading name of NWP Travel and Tourism L.L.C-FZ, a free zone company licensed by Meydan Free Zone, Dubai, United Arab Emirates. This page says when you can cancel or change a booking and how refunds work. If a translation of this page differs from the English, the English version prevails.

Before you have paid

You pay after your driver is confirmed, when we send you the payment link, or straight away from the window that opens after you send a booking, if you prefer. If you cancel before paying, there is nothing to refund and nothing to pay. If you pay first and we cannot confirm a driver, you get a full refund.

Cancelling a transfer or chauffeur booking

Up to 24 hours before the pickup time: free cancellation, with a full refund of anything you paid.
Inside 24 hours of the pickup time, or if no one meets the driver (a no-show): no refund.
To cancel, message us on WhatsApp or email us with your booking reference. The time we receive your message counts.

Changing a booking

A change of pickup time or address is free up to 12 hours before the pickup, subject to availability.
If a change moves the fare, we tell you the new fare first. You can keep the original booking instead.
If your flight is moved, tell us and we move the pickup; the fare does not change.

Flight delays and waiting

For airport arrivals the driver waits for 60 minutes free after your actual landing time. A late flight does not make a booking cancellable or chargeable by itself. Waiting beyond the free 60 minutes is charged at the published rate, which we tell you first.

If we cancel or cannot deliver

If we cancel, or cannot deliver a confirmed journey, you choose a full refund or a free rebooking. This applies whatever the time of the cancellation.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. Your bank normally shows them within 5 to 10 business days.
Refunds are made in AED, the currency of the charge. If your card is in another currency, the amount you see depends on your bank's rate.

Other bookings

Pay in Parts bookings follow the cancellation rules in the Pay in Parts terms.
Bookings made on Experience Dubai or NWP Travel follow the policy on that site.

Contact

WhatsApp: +971 50 361 0947. Email: trade@nwp.ae. Please quote your booking reference. The company is NWP Travel and Tourism L.L.C-FZ, a free zone company licensed by Meydan Free Zone, Dubai, United Arab Emirates.